Frequent Asked Questions
How to modify or cancel your order?
How to modify or cancel your order?
You can cancel your order within 24 hours of placing the order, after the order has been validated, we can no longer modify or cancel it. You will have to wait to receive the package before making a return by following the instructions that you will find in the “Return policy” category.
How do I contact you if I have another question?
How do I contact you if I have another question?
You can write to us by email at the following address: hello@darkstatement.com
How can I track my order?
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.
Do you offer international shipping?
Do you offer international shipping?
We currently offer international shipping to customers within the United States and U.S. territories, including P.O. Boxes, all US Military bases, APO/FPO addresses, Puerto Rico, Guam, and the U.S. Virgin Islands. If you're located outside of these areas, please note that our shipping may be limited to specific regions. For more details and information, please refer to our Shipping Policy page or contact our customer support team. We're here to assist you with any inquiries you may have regarding international shipping.
What should I do if I haven't received my order yet?
What should I do if I haven't received my order yet?
If your delivery has not arrived within 7 - 12 business days or you have not yet received shipping confirmation for your order, please contact us. Don't forget to indicate your order number.
What payment methods are available
What payment methods are available?
Pay for your purchases comfortably and securely. We accept PayPal and all major credita cards as the exclusive payment methods for all transactions. PayPal provides a secure and convenient way to make payments, ensuring a seamless shopping experience for our customers. Rest assured that your financial information is protected when you use PayPal for your purchases. For more information refer to our Payment Methods.
An item is out of stock, what should I do?
An item is out of stock, what should I do?
If a product is out of stock, you can subscribe in order to be informed when it is back!
What can I do if my size is sold out?
What can I do if my size is sold out?
If your size is sold out on an item, you have the option of asking us to notify you by email as soon as the item is available again.
Why my payment was denied?
Why my payment was denied?
If your payment has been refused, we invite you to try to reorder one more time. If, despite this, the problem persists, you can contact our teams at hello@darkstatement.com and we will try to help you as best we can.
DS Blog Archives
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