Frequent Asked Questions
What is the Minimum Quantity Order (MOQ)?
What is the Minimum Quantity Order (MOQ)?
For wholesale orders the minimum quantity order should be equal or above 50 Units of one variation.
Where to find the Product's Code?
Where to find the Product's Code?
Each product's code are placed before the product's name as shown in the following picture.
How to modify or cancel your order?
How to modify or cancel your order?
You can cancel your order within 24 hours of placing the order, after the order has been validated, we can no longer modify or cancel it. You will have to wait to receive the package before making a return by following the instructions that you will find in the “Return policy” category.
How do I contact you if I have another question?
How do I contact you if I have another question?
You can write to us by email at the following address: hello@darkstatement.com
Do you offer International Shipping?
Do you offer International Shipping?
We currently offer shipping to customers only within the United States and U.S. territories, including P.O. Boxes, all US Military bases, APO/FPO addresses, Puerto Rico, Guam, and the U.S. Virgin Islands. If you're located outside of these areas, please note that our shipping may be limited to specific regions. For more details and information, please refer to our Shipping Policy page or contact our customer support team. We're here to assist you with any inquiries you may have regarding international shipping.
What payment methods are available?
What payment methods are available?
Pay for your purchases comfortably and securely. We accept PayPal and all major credit cards as the exclusive payment methods for all transactions. PayPal provides a secure and convenient way to make payments, ensuring a seamless shopping experience for our customers. Rest assured that your financial information is protected when you use PayPal or any other payment service provider in our platform. For more information refer to our Payment Methods.
An item is out of stock, what should I do?
An item is out of stock, what should I do?
If a product is out of stock, you can subscribe in order to be informed when it is back!
Why my payment was denied?
Why my payment was denied?
If your payment has been refused, we invite you to try to reorder one more time.
If, despite this, the problem persists, you can contact our teams at hello@darkstatement.com and we will try to help you as best we can.